Customer communication management with postal letters

Add postal mail to your CCM mix and leverage the attention of physical letters. Reach your audience globally through fully automated, system-integrated workflows.

No upfront investment

Scalable and enterprise ready

Real-time letter tracking

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Start for free. No credit card required.

Print and
delivery from

0,86 €

per letter

Pingen dashboard - customer communication management

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Pingen enables organisations in Germany to fully digitise and automate their physical customer communications via Deutsche Post and other postal organisations. Turning postal mail into a scalable and API-driven channel within modern CCM strategies – ideal for high-importance communications where visibility and attention matter.

Document upload

Submit your documents via WebApp, API or an integration and Pingen automatically prepares them for printing.

Document validation

Documents are automatically checked for address quality, layout and postal compliance to avoid delays and errors.

Local printing and delivery

Letters are printed in Germany at local facilities for efficient processing and fast postal handover.

Reliable delivery

Printed letters are sent via Deutsche Post with a reliable process and optional next day delivery.

How Pingen stands out

Real-time insights

Track and manage your communication workflows in real time, with full visibility for your entire team.

Document optimisation

Pingen validates and optimises each letter automatically so it’s always ready for postal delivery.

Global print network

Pingen uses distributed print facilities to ensure fast processing and reliable international delivery.

Easy scaling

Send a few letters or thousands – Pingen adapts without extra setup or infrastructure costs.

Efficient communication workflows

A digital-first postal delivery layer that complements CCM platforms by operationalising physical communications at scale.

Pingen WebApp showing real-time tracking status

Email notification from Pingen about a returned mail

Strong features for customer communication

Ready-to-use integrations

Next-day delivery

SEPA payment slips

Per-letter status updates

Detailed reports and analytics

Preferred postage rates

Global print network

Volume-based discounts

Up to 320 pages per letter

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Many ways to transfer your files

Pingen provides flexible file transfer options that integrate seamlessly into your existing customer communication management workflows.

Pingen letter Api - PHP code example and Pingen dashboard

Flexible pricing model:

Pay per letter with no setup costs or commitments. Scale your communication as needed.

All pricing details

No minimum volumes

Pingen works for any mailing size, from a single letter to thousands.

No upfront investments

No setup fees or infrastructure costs – just upload and send.

No monthly subscriptions

Pay-per-letter pricing without subscriptions or long-term contracts.

Preferred terms for higher volumes.

Tailored rates

For monthly volumes above 5,000 letters we provide custom pricing and volume discounts.

Invoice payment

Established clients can opt for monthly invoicing instead of prepaid payments.

Built for any industry, any workflow.

Pingen supports a wide range of customer communication management use cases.

All use cases

Customer updates

Keep customers informed with key updates, reports or policy changes. Automate recurring messages for timely delivery.

Billing communication

Send invoices, statements and payment reminders by post. Upload your files and Pingen handles printing and mailing.

Direct mail marketing

Send personalized offers, campaigns and newsletters. Combine digital workflows with physical delivery.

Legal communication

Deliver contracts, legal notices and compliance letters Pingen integrates seamlessly into your processes.

Healthcare communication

Send test results, appointment reminders and billing efficiently. Pingen helps to automate and streamline.

Keeping your data safe and secure

Data retention

You maintain full control over your data retention periods, with automatic deletion afterwards.

GDPR compliant

Pingen is fully GDPR compliant, guaranteeing your data is always handled securely.

Data encryption

All data transfers are safeguarded with advanced 256-bit TLS encryption for privacy.

2FA-authentication

Boost your security with two-step verification: a password plus an additional 2FA step.

Built for high-volume communication

Track & trace

Monitor letter status and processing steps for full transparency.

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Return mail

Automatically receive all relevant return mail information digitally.

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Global network

Benefit from local printing and delivery in multiple countries.

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Talk to our CTO about your setup

Payment options:

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Customer communication management with postal letters

Document upload

Document validation

Local printing and delivery

Reliable delivery

How Pingen stands out

Real-time insights

Document optimisation

Global print network

Easy scaling

Efficient communication workflows

Online dashboard

Real-time tracking

Return mail handling

Strong features for customer communication

Many ways to transfer your files

Via WebApp

Via integrations

Via API